Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

How to Start a Return:
To start a return, please contact us at seeu.davidj@gmail.com or call +64 21 0825 6595. Once your return is accepted, you can drop off or send the package to our retail store address:

Return Address:
SEE U Asian Grocery Store (Pureness Co.)
62 Devon Street East, New Plymouth, Taranaki 4310, New Zealand

Items sent back to us without first requesting a return will not be accepted.

Damages and Issues:
Please inspect your order upon reception and contact us immediately at seeu.davidj@gmail.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds:
We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method within 5 to 10 business days.

Return shipping costs are the responsibility of the customer, unless the item was received damaged, defective, or incorrect, in which case Pureness Co. will cover the return shipping cost.